New Patients
What to Expect
From your very first visit, you’ll be welcomed into a professional and supportive environment. We take the time to understand your dental history, listen to your concerns, and assess your current oral health thoroughly.
You can expect :
- A relaxed, patient-first approach
- A detailed assessment of your gum or implant-related concerns
- Clear explanations of your diagnosis and treatment options
- A personalised treatment plan aligned with your goals and comfort level
- Open communication between our clinic and your general dentist
We encourage questions at any stage — your peace of mind matters to us.
Our Consultation Process
1. Initial Contact
Our team will book you in for a consultation and provide all the details you need to prepare for your visit.
2. Clinical Assessment
During your consultation, we’ll carry out a detailed periodontal or implant evaluation. This may include :
1
Reviewing your medical and dental history
2
Measuring gum health or bone levels
3
Taking digital imaging if required
4
Discussing symptoms, concerns, and goals
3. Personalised Treatment Plan
After the assessment, we’ll walk you through your diagnosis and present your options clearly. You’ll receive a detailed treatment plan — including timing, expected outcomes, and cost — so you can make an informed decision with confidence.
4. Ongoing Communication
If you were referred, we ensure your general dentist is kept informed of your diagnosis and progress at every stage.
Referral Information
As a specialist periodontist, most of our patients are referred by their general dentist or healthcare provider. However, a referral is not essential — you are welcome to contact us directly if you believe you may benefit from specialist care or would like a second opinion.
If you’ve been referred, your dentist may send supporting documents such as :
Referral letters
X-rays or scans
Treatment history or clinical notes
We also accept digital uploads via our Referring Dentists page if your provider prefers to submit information online.
Payment Options & Insurance
As a specialist practice, fees for treatment may differ from general dental care. We’ll provide full transparency around costs before any treatment begins.
We accept :
- Cash and EFTPOS
- All major credit cards (Visa, Mastercard)
- Private health funds — claims processed on-site via HICAPS
- Payment plans — available for eligible treatments. Please speak to our team for more information.
Please note : Specialist services may attract different rebates from health funds. We recommend checking with your provider to understand your level of cover.